About Us

About Us

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About Us
The Social Benefits Tribunal hears appeals by people in Ontario who disagree with a decision that affects the amount of or their eligibility for social assistance.


On this website, we hope to provide everyone using our Tribunal with greater understanding of the appeals process. You may wish to look at our brochure, How to Appeal Your Decision to the Social Benefits Tribunal.

Our Practice Directions give information about our current procedures. In the future, you can expect to see more rules, policies and guidelines to assist you. If you have other questions, you may wish to review our section on Frequently Asked Questions .


The Social Benefits Tribunal is an independent body that operates at arm’ s length from the Ministry and it is separate and apart from the Ministry and local offices.

The Tribunal holds hearings which are similar to a court, but less formal. The Tribunal has a Chair, Vice-Chairs and Members, who are appointed by Order-in-Council to hear appeals from individuals concerning social assistance. It is supported by legal counsel, administrative staff and client service staff.


The Tribunal hears appeals of people who disagree with a decision that affects the amount of or their eligibility for the social assistance they receive under the Ontario Works Act, 1997 or the Ontario Disability Support Program Act, 1997.

Hearings are held throughout the province. Most hearings are heard by one member of the Tribunal.


You can appeal to the Tribunal when you have been refused social assistance or when your social assistance has been cancelled, reduced or put on hold. However, before you appeal:

i. You must have requested and received an internal review decision from the office that made the decision about your social assistance


ii. You must have requested but not received an internal review decision within 30 days of your request.


Mail: Social Benefits Tribunal
1075 Bay Street, 7th Floor
Toronto, Ontario M5S 2B1

Telephone: Toronto and area: 416-326-0978
Toll-free: 1-800-753-3895
TTY: 416-325-3408
TTY (toll free): 1-800-268-7095
TTY (Ottawa): 613-566-2235

Fax: 416-326-5135



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